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SEASON TICKET STATUS
Who are the season ticket holders and motivation for being a season ticket holder1| Results & Findings
IMPORTANCE and SATISFACTION of home ticket purchasing1TRAVELLING & ARRIVING
Travelling and arriving at the stadium1IMPORTANCE & SATISFACTION
What's IMPORTANT and how SATISFIED are supporters1| Car parking
How important and satisfied are supporters with the car parking1| Ticket purchase & shop
How important and satisfied are supporters on ease of ticket purchase and engaging club shop experience1| Safety & ease of entry
How important and how satisfied are supporters with safety outside, ease of entry and safety inside the stadium1| Atmosphere in the stadium
How important and satisfied are supporters with the atmosphere inside the stadium1| Seating & Standing area
How important and satisfied are supporters with the stadium facilities (quality of seating) & (quality of standing area)1| Stewarding
How important and satisfied are supporters with the stewarding1| Toilets
How important and satisfied are supporters with the toilets1| Food & Drink
How important and satisfied are supporters with the food and drink from the serveries1| Availability of alcohol
How important and satisfied are supporters on the availability of alcohol1| Supporters with a disability
How important and satisfied are disabled supporters with the facilities and accessibility1| PA System
How important and satisfied are supporters with the PA system1| Activities & Entertainment
How important and satisfied are supporters on the activities, entertainment and other amenities1| Online content about match
How important and satisfied are supporters with official online content about the match1THE FEEL-GOOD FACTOR
This question was a bit different we asked you how much you agreed with a number of different statements1DIGITAL MATCHDAY PROGRAMME
Your opinion on a digital matchday programme2SUPPORTER LIAISON OFFICER
Awareness of the club supporter liaison officer2CLUB COMMUNITY ACTIVITIES
We asked a couple of questions relating to the club's wider activities in the community1LIVE STREAMING
We asked specific questions regarding live streaming of matches2COMMUNICATIONS
Although not part of the matchday experience survey a lot of respondents gave us feedback on poor communication1MISCELLANEOUS FEEDBACK
Respondents gave us a large amount of feedback on various aspects1PLEA FROM THE SUPPORTERS TRUST
For a nominal fee please think about joining the trust. This will strengthen our voice1
Matchday Experience Report
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