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Matchday Experience Report
Please leave your comments on the report
29SEASON TICKET STATUS
Who are the season ticket holders and motivation for being a season ticket holder
1| Results & Findings
IMPORTANCE and SATISFACTION of home ticket purchasing
1TRAVELLING & ARRIVING
Travelling and arriving at the stadium
1IMPORTANCE & SATISFACTION
What's IMPORTANT and how SATISFIED are supporters
1| Car parking
How important and satisfied are supporters with the car parking
1| Ticket purchase & shop
How important and satisfied are supporters on ease of ticket purchase and engaging club shop experience
1| Safety & ease of entry
How important and how satisfied are supporters with safety outside, ease of entry and safety inside the stadium
1| Atmosphere in the stadium
How important and satisfied are supporters with the atmosphere inside the stadium
1| Seating & Standing area
How important and satisfied are supporters with the stadium facilities (quality of seating) & (quality of standing area)
1| Stewarding
How important and satisfied are supporters with the stewarding
1| Toilets
How important and satisfied are supporters with the toilets
1| Food & Drink
How important and satisfied are supporters with the food and drink from the serveries
1| Availability of alcohol
How important and satisfied are supporters on the availability of alcohol
1| Supporters with a disability
How important and satisfied are disabled supporters with the facilities and accessibility
1| PA System
How important and satisfied are supporters with the PA system
1| Activities & Entertainment
How important and satisfied are supporters on the activities, entertainment and other amenities
1| Online content about match
How important and satisfied are supporters with official online content about the match
1THE FEEL-GOOD FACTOR
This question was a bit different we asked you how much you agreed with a number of different statements
1DIGITAL MATCHDAY PROGRAMME
Your opinion on a digital matchday programme
2SUPPORTER LIAISON OFFICER
Awareness of the club supporter liaison officer
2CLUB COMMUNITY ACTIVITIES
We asked a couple of questions relating to the club's wider activities in the community
1LIVE STREAMING
We asked specific questions regarding live streaming of matches
2COMMUNICATIONS
Although not part of the matchday experience survey a lot of respondents gave us feedback on poor communication
1MISCELLANEOUS FEEDBACK
Respondents gave us a large amount of feedback on various aspects
1PLEA FROM THE SUPPORTERS TRUST
For a nominal fee please think about joining the trust. This will strengthen our voice
1General Discussion
Share stories, ideas, pictures and more!
3Questions & Answers
Get answers and share knowledge.
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